FAQs
Check out our recently closed auctions to see what they look like!
Still have questions? Contact Us and we’ll be happy to provide answers.
Bidders
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Everything is going to be a breeze and you’ll probably even have some fun.
We suggest reading the auction instructions and reaching out with any questions prior to bidding - we’ll gladly address any of your questions.
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To be safe, check the auction that you are participating in. We often host pickups from various locations, though we do have a warehouse space in the Roxborough/Manayunk area of Philadelphia.
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Nearly all of our auctions are conducted on www.auctionninja.com. In order to participate, you must sign up with an account and place your bids through the Auction Ninja platform.
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Two Important Notes:
There is a handling fee of $10, or $3 per lot, whichever is greater.
Shipping is only available for select lots - mostly smaller items. Please carefully review the lot you are bidding on to to ensure we will ship it. Otherwise see delivery information for larger items.
1. We use a software to shop for the cheapest shipping rate across USPS/FEDEX/UPS and consolidate all of your lots into as few packages as possible. We get commercial discounts and pass those along to you.
2. The week following the auction (typically by Thursday/Friday) we send out an email indicating where we plan to send the package, which carrier it would come from, how much it would cost, and the would-be tracking number. We then give you a couple days to review and ask for modifications.
3. If there are no objections, we re-charge the credit card on file for the shipping & handling.
4. The second Monday after the auction closes, your items will be dropped off at their respective carriers for shipping and you will already have the tracking numbers.
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Given the nature of the liquidation business, many pick up windows are time sensitive. Please communicate with us. Though we try to be flexible, we can not hold your items indefinitely. In many instances, items may be disposed or donated quickly after the pickup period.
During some auctions, storage is offered for a fee. Please read the individual auction posting to understand your options, as they vary by auction. If you have concerns about making a pickup window - or have questions about the storage policy - please reach out to us prior to biddin
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Scoops Auction currently does not offer in-house delivery services. For lots that are not eligible for shipping, such as furniture, Scoops is happy to work patiently with the winning bidder and their third party shippers.
We also have references available upon request. Please inquire prior to bidding.
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Auction Ninja is a reputable online auction platform that has hosted thousands of auctions over the last decade. Scoops has worked with Auction Ninja closely over the past several years and are pleased with the partnership.
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Some day, but not yet. For now we are online only. If you have questions about specific items, we aim to respond to all product related inquiries.
For characteristics of items that are not easily discernable in photos (scent, power, etc.) we strive to provide appropriate details to ensure well-informed bids.